Terms & Conditions

our policy

  1. Acceptance of terms & conditions
    1. Your access to and use of www.tommytucker.co.uk (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
  2. Advice
    1. The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.
  3. Changes to our website
    1. Thomas Tucker Ltd. reserves the right to:
    2. Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Thomas Tucker Ltd. shall not be liable to you for any such change or removal.
    3. Change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
  4. Links to other websites
    1. The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
  5. Copyright
    1. All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Thomas Tucker Ltd. or otherwise used by Thomas Tucker Ltd. as permitted by law.
    2. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and / or printing of pages of the Website for personal, non-commercial home use only.
  6. Disclaimers & Limitation of Liability
    1. The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
    2. To the extent permitted by law Thomas Tucker Ltd. will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
    3. Thomas Tucker Ltd. makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else, which may be harmful or destructive.
    4. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Thomas Tucker Ltd. for death or personal injury as a result of the negligence of Thomas Tucker Ltd. or that of its employees or agents.
  7. Indemnity
    1. You agree to indemnify and hold Thomas Tucker Ltd. and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Thomas Tucker Ltd. arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
  8. Severance
    1. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
  9. Governing Laws
    1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Returns Policy


  1. About this Returns Policy
    1. The terms and conditions set out in this “Returns Policy” apply to all goods purchased from Thomas Tucker Ltd Online in the UK, when you buy through our website at www.tommytucker.co.uk.
    2. Together with the terms and condictions this Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from Thomas Tucker ltd www.tommytucker.co.uk online. All of the terms and conditions will apply equally to this Returns Policy, including any defined terms.
  2.  Your right to cancel
    1. Where you place an order through www.tommytucker.co.uk for standard you can cancel your order at any time before the goods are despatched to you.
    2. Nothing within this Returns Policy or the Terms and conditions affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction.
    3. You are entitled to a full refund if all goods are returned to us in their original condition, complete with packaging and accessories within 7 working days.
  3. How to cancel
    1. If you wish to cancel an order please contact Thomas Tucker Ltd by calling 01909 506622. Please have your Order Acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return. Alternatively you may give us written notice of your cancellation. This can be done by writing to us at Thomas Tucker Ltd, The Candy-pop factory, Unit 2 Coach Crescent, Shireoaks, Worksop, S81 8QW. You must include your order number in the written notice, and clearly specify which goods you wish to return.
    2. Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
  4. Returning your goods
    1. To arrange collection of the unwanted goods please contact Thomas Tucker Ltd by Contact Us or by. Alternatively you can speak to an Advisor on 01909 506622. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by a courier or representative. A collection fee for the cost of returning the goods may apply.
    2. You agree to return the goods in full, in a resalable condition and Thomas Tucker Ltd also asks that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods.
  5. Taking reasonable care of the goods
    1. You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.
  6. Conditions of Collection
    1. Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:
    2. you agree to provide Thomas Tucker Ltd with as much detail as possible of relevant features of the delivery address in order to help our representative prepare for the collection;
    3. you agree to ensure that there is suitable access to the chosen collection location;
    4. if collection cannot be made from your chosen location due to the nature of the premises, because there is insufficient access or for any other reason that is not within our reasonable control, including your absence at the time of collection, you agree to pay our reasonable additional collection fees and the costs of re-arranging collection;
    5. if our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods);
    6. you agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (including original packaging) which are included in the price of the goods being returned;
    7. a collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods;
    8. you keep the goods at your own risk until they have been removed by our collection agents from your premises;
    9. if you are not personally available to undertake any of your obligations under this paragraph 7.1, you may appoint a representative to do so in your place. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own;
    10. this paragraph 7.1 does not take away any rights you may have under law. To find out more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk.)
  7. Collection fee
    1. We will charge a reasonable fee for the cost of sending a representative to collect your goods. In most cases the costs involved in collecting your goods are the same as the initial cost of delivering them; therefore usually the collection fee will be the same as the delivery fee. You agree that we may set-off the collection fee against any sums being refunded to you.
    2. If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.
  8. Refunding your money
    1. We will credit the refund you are due to the credit or debit card that you made payment with.
  9. Your consumer rights
    1. This Returns Policy does not take away any statutory rights you may have. For more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).